The Impact of Administrative Empowerment on the Organization Performance at Jordainian Industrial Companies

Hamzeh Al-Ha’ar

Abstract


This study aimed to know the impact of the administrative empowerment on the organizational performance at the Jordanian industrial companies.
Study sample consisted of those who occupy the supervisory Jobs, (250) individuals from the category (director, vice director, head of division, and supervisor), the questionnaire was used to collect the data from the sample’s individuals, (250) questionnaires were distributed, (29) were excluded, (171) questionnaires were useable for analysis.
After performing the statistical analysis process the study reached the following results:
- The pretence of a linear interrelated relation between the administrative empowerments variables (training, providing the needed information, dedicating the authority, participation) participative, and the organizational performance variables (customers service, customers loyalty) under significance level (a≤0.05) .
- The presence of effect of the gradual administrative empowerment on the organizational performance on the customer service dimension.
- The presence of effect on the gradual administrative empowerment on the organizational performance on the customer loyalty dimension.


Keywords


Administrative empowerment; Organization performance; Industrial companies

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References


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DOI: http://dx.doi.org/10.3968/%25x

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